Practice Policies

Office Policies


Your insurance benefits are based on the agreement your employer negotiated with your insurance carrier(s). Please review the insurance benefit booklet provided to you by your employer to better understand the benefits they make available as part of your insurance coverage. The patient payment portion covered for procedures varies depending on the coverage provided by your employer.

An estimate of the amount covered by your insurance company will be provided at the time of your treatment, based on the information they provide to us. The estimate is never a guarantee of benefits or the amount that will be paid. We will file all insurance claims as a courtesy to our patients. This does not however, transfer the responsibility of your financial obligation to the insurance company. If the amount paid by the insurance company is less than or greater than the estimate, then you will be billed the difference or issued a credit on the account in the event of an overpayment. Please let us know if you have questions about our financial policies or financing options prior to your treatment.

Financial Policy

For your convenience, we accept payments made with Visa, MasterCard, Discover, and American Express. We also offer financing through Care Credit and Lending Club Patient Solutions.

CareCredit® is available to help you pay for dental procedures your insurance doesn’t cover. CareCredit® offers both No Interest* financing or low minimum monthly payment options so you can take care of your dental health. With three simple steps, including an instant approval process, it’s easy to apply for CareCredit. Click below for more information or to apply for financing.

Lending Club patient solutions is another option. Click on the logo below for more information or to apply for financing.

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Cancellation Policy

Kindly provide at least 48 hours notice for any appointment that needs to be rescheduled. Appointments cancelled in less than 24 hours may be subject to a cancellation charge.

Refund Policy

Because our payment policy includes collecting co-payments at the time of service or pre-collecting on major procedures, the instance may arise in which your account will have a credit balance.

The following refund policy applies to accounts which show current account credit after final collection of insurance and co-payments:

  1. The account will be reconciled to make sure all credit/debit entries are correct and accurate. Insurance write-offs will be verified and double checked.
  2. The patient can use the credit toward future work in their treatment plan or may request a refund.
  3. Refunds may take up to 60 business days to complete the refund process, but every effort will be made to refund the patient as soon as possible.

Patients who use their credit card, debit card, HSA/Flex spending card or Care Credit card will have the credit refunded to the card used for payment.

Patients who paid by cash or check will receive a refund check.

There will be a full refund issued for any services that were paid for, but not rendered.